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19 Products
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Managing People For Service Advantage
Managing People for Service Advantage
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Building A World Class Service Organization (Assessment Tool)
Building a World Class Service Organization (Assessment Tool)
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Developing Service Products And Brands
Developing Service Products and Brands
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Service Quality And Productivity Management
Service Quality and Productivity Management
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Pricing Services And Revenue Management
Pricing Services and Revenue Management
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Service Marketing Communications
Service Marketing Communications
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Balancing Capacity And Demand In Service Operations
Balancing Capacity and Demand in Service Operations
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Designing Customer Service Processes
Designing Customer Service Processes
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Positioning Services In Competitive Markets
Positioning Services in Competitive Markets
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Crafting The Service Environment
Crafting the Service Environment
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Understanding Service Consumers
Understanding Service Consumers
JOCHEN WIRTZ
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Managing Customer Relationships And Building Loyalty
Managing Customer Relationships and Building Loyalty
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Winning In Service Markets: Success Through People, Technology And Strategy
Winning in Service Markets: Success through People, Technology and Strategy
JOCHEN WIRTZ
Hardback
£91.00
Print on demand - Usually dispatched within 7-10 days
Designing Complaint Handling And Service Recovery Strategies
Designing Complaint Handling and Service Recovery Strategies
Jochen Wirtz
Paperback
£8.95
Print on demand - Usually dispatched within 7-10 days
Winning In Service Markets: Success Through People, Technology And Strategy
Winning in Service Markets: Success through People, Technology and Strategy
JOCHEN WIRTZ
Paperback
£41.00
Print on demand - Usually dispatched within 7-10 days
Intelligen Automation
Intelligen Automation
Ian Barkin
Paperback
£32.00
Print on demand - Usually dispatched within 7-10 days
?Fundamentos Del Marketing De Servicios -- Pearson eText (OLP) 180 Days
?Fundamentos Del Marketing De Servicios -- Pearson eText (OLP) 180 Days
Jochen Wirtz
Book
£11.99
This product is currently unavailable
?Fundamentos Del Marketing De Servicios
?Fundamentos Del Marketing De Servicios
Jochen Wirtz
Book
£21.99
This product is currently unavailable
?Fundamentos Del Marketing De Servicios
?Fundamentos Del Marketing De Servicios
Jochen Wirtz
Book
£15.99
This product is currently unavailable