Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK)

The official guide for the EXIN SIAM™ Professional certification

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.

SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

• Know their role, responsibilities and context in the ecosystem

• Are empowered to deliver

• Are held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition.

The book will appeal to:

• Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM™ Professional certification

• Customer organizations and their staff looking for guidance when managing a multi-service provider environment

• Service integrators and their staff wishing to work in a SIAM ecosystem effectively

• Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem

• Consultants in service management and other frameworks who wish to expand their knowledge

Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization!