All-in-One ITIL Foundation Exam Guide

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**ITIL¬ Foundation All-in-One Exam Guide** This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, *ITIL Foundation All-in-One Exam Guide* features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: ITIL fundamentals The service lifecycle Service strategy Service design Service transition Service operation Continual service improvement ITSM in the real world CD ICON Electronic content includes: Complete practice exams Videos from the author PDF copy of the book