Getting to Yes: How to Negotiate Agreement Without Giving In

Getting to Yes is a straightorward, universally applicable method for negotiating personal and professional disputes without getting taken -- and without getting angry.
It offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict -- whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of Harvard Negotiation Project, a group that deal continually with all levels of negotiations and conflict resolutions from domestic to business to international, Getting to Yes tells you how to: - Separate the people from the problem

• Focus on interests, not positions
• Work together to create opinions that will satisfy both parties
• negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to "dirty tricks"